FAQ's

General Information
  • chevron_rightGolf Course Access and Usage (New)
    The golf course is off limits to anyone who is not authorized to be on the golf course. That means no pedestrians, bicyclists, or vehicles of any kind or playing golf or other sports, and animals are not allowed at anytime. Golf Course Management has told us that if they find anyone not complying with the rules, they will contact the local authorities and ask to charge offenders with criminal trespassing on private property. Golf course security is regularly patrolling the fairways and we appreciate your cooperation and ask that you please abide by their rules - thank you!
     
    Security for the golf courses is handled by the hotel's (Mauna Lani, Auberge Resort Collection) Security department.  If you wish to report any incidents that you observe, please contact the Auberge's Security Department so they can deploy their security personnel to address the issue.  Auberge Security can be reached at 808.885.1476, or via the hotel's main switchboard at 808.885.6622.
     
     
  • chevron_rightBeach Club Gate Access Cards: how do I get new one or a replacement?
    Please see the below links for information and application forms:
     
     
     
    Please contact the MLRA at (808) 885-9888 if you need further information.
  • chevron_rightWhat is MLRA Security responsible for?
    MLRA SECURITY & SAFETY SERVICE:
    SCOPE OF PRIMARY SERVICES
     
    MLRA Security & Safety is outsourced to NAH SECURITY SERVICES, INC. (“NAHSS”), a duly licensed State of Hawaii “Security Guard Agency”.  NAHSS security officers and staff are not directly employed by the MLRA.
     
    The primary service that NAHSS is contracted to provide for the MLRA is management of the  security and safety within MLRA’s Common Areas – which include:
    MLRA’s main arterial roadways;
    Historic Park & Preservation areas owned by the MLRA;
    Our Historic Fishpond Complex;
    The Mauna Lani Beach Club;
    The shoreline and public access corridors that are adjacent to and under the control and management of MLRA-owned Common Areas;
     
    All residential subassociations, hotels and commercial entities are responsible for managing and enforcing their own rules, regulations and policies in accordance with their respective house rules and policies. MLRA’s security and safety contractor maintains close communication and works cooperatively to augment safety and security functions within all member properties; however, neither MLRA nor NAHSS has any legal authority to manage or enforce safety and security policies or house rules within private properties outside of MLRA’s common areas.
     
    The role of MLRA’s Security Team is to:
     
    Promote the safety and security throughout MLRA’s common property through observation, reporting/recording, diligent patrol and enforcement of MLRA’s rules and policies;
    Provide emergency response according to the policies and guidelines established by the MLRA and to invoke the assistance of professional safety and security agencies, as appropriate;
    Facilitate emergency notifications, the coordination of disaster relief and other resort-wide emergency needs;
    Investigate and document incidents, including: accidents, injuries, medical emergencies, property damage, safety concerns, criminal activities and unusual or suspicious activities within Mauna Lani that are observed or reported to MLRA’s Security Team;
    Provide general information and assistance to all MLRA members and guests;
    Work cooperatively with residential subassociation, hotel and commercial entity safety and security personnel within Mauna Lani Resort and neighboring resorts; public safety and security entities such as Hawaii County Civil Defense, Hawaii County Police Department and Hawaii County Fire Department.
    Services that are provided to MLRA’s residential subassociation, hotel and commercial entities:
    Conduct courtesy drive-through patrols within the common areas of residential subassociations, hotel and commercial entities, in order to serve as a visual deterrent and to document any patrol observations of note, such as maintenance issues, such as irrigation/sprinkler/lighting malfunctions, as well as other issues which may impact the resort community as a whole—such as regular coqui frog reports (all of which are forwarded to subassociation managing agents, hotel and commercial entities for appropriate follow-up).
    MLRA’s Security Team will provide “first response” services for after-hours emergency situations – such as interim support in the event of any emergency  such as a medical crisis, fire, criminal activity, domestic disturbance, etc. – until County emergency personnel (EMTs, Police Officers, Fire Department personnel, etc. arrive).  The Security Team will also facilitate access to the location of any emergency, stay onsite until the situation has been resolved, and document the incident from beginning to end.
    MLRA’s Security Team members are all certified and trained to administer CPR, operate emergency defibrillators, and certified to administer Red Cross certified First-Responder First Aid services.
    MLRA’s Security Team is not authorized to enforce individual subassociation House Rules.  Any non-emergency issues should be directed to the subassociation’s managing agent or resident manager for enforcement action. House rules violations that are specific to your neighborhood—such as noise complaints, parking infractions, pet violations, smoking violations, etc.—should be immediately reported to your designated managing agent or resident manager.  Emergencies and violations of MLRA’s Common Area Association Rules should be reported to MLRA’s Security Team.
    In addition to MLRA Common Area Security and “emergency response” within subassociations, MLRA’s Security Team does routinely provide other services to all residents and guests within the resort—including vehicle lockout assistance, dead battery jumps, and a variety of other things.
     
    MLRA Security is not responsible for are non-emergency issues within private properties/subdivisions--such as house rule violations although property observation reports are routinely documented and forwarded to managing agents and private property owners for their action and followup.
     
    MLRA Security absolutely will (and does) invoke emergency personnel (Police Department, Fire Department, State agencies such as DLNR, etc.) anytime that an obvious crime or emergency is observed during their courtesy patrols within subassociations and other private property areas within the Resort, 365/24/7.

    These actions are routinely taken and our Security team even monitors HCPD/HFD scanners to ensure that MLRA personnel are immediately deployed to secure areas as appropriate, facilitate emergency personnel access, provide interim first responder assistance until emergency personnel arrive, provide any necessary backup support to emergency personnel until a situation is resolved, and independently document all occurences involving intervention by  County/State personnel.

    Additionally, the courtesy patrols that our Security team conducts within subassociations are intended to serve both as an important visual deterrent, as well as to provide subassociations with important property observation reports--everything from coqui frog detection to irrigation/lighting failures, possible safety hazards and many other observations that may not be apparent to subassociation management -- particularly "after hours" for subassociations without onsite resident managers or any 24-hour or weekend staff to observe these types of issues.

     
  • chevron_rightHow do l save or download a copy of a PDF from the website?
    You should be able to either save/print/copy from your browser toolbar or tap the document (if you are on an iPhone or iPad) and save to iBooks, iCloud Drive, etc. depending on how you set up your device. 
MLRA Information
  • chevron_rightAre Board and Annual Meetings open to all owners? If so, where and when are they held?
    Notice of the time and place of regular MLRA Board meetings are posted on this website. Any member may attend/observe a regular Board meeting; participation is limited to Board members only. All Board meetings are held in the conference room at the MLRA offices at Ho'ohana St.
     
    The Annual meeting normally takes place during the first or second quarter of the year and is strictly limited in attendance to two (2) officers from each Residential Subassociation + two (2) representatives from each member Hotel and member Commercial entity. All representative Residential Associations, Hotels and Commercial entities are directly served with an Official Notice of Annual Meeting, pursuant to the provisions outlined in MLRA's Bylaws.
     
     
  • chevron_rightMLRA’s Responsibilities Relating To Subassociation Issues (New)

    MLRA's jurisdiction/responsibilities relate primarily to the management and enforcement of matters related to MLRA's Common Areas.  MLRA is not involved in the establishment or enforcement of House Rules within individual residential subassociations that govern things such as parking policies or STVR policies--all of which vary from development to development. STVR policies and rules, again, vary from development to development (some subassociations do not permit any STVRs whatsoever; others permit them with varying "minimum stay requirements"; each subassociation also has different rules regarding where rental guest must park, the maximum number of guest vehicles permitted, etc.).

    House Rules, Bylaws and STVR issues within your subassociation should be handled by your subassociation board and/or managing agent. The MLRA does not have the authority to adjudicate these types of internal subassociation matters. We are not attorneys, and nothing within these statements should be construed as "legal advice"; however, within other condominium subassociations with similar issues, owners with valid complaints have either banded together to take legal action, or have simply invoked the HRS 514B-161 "Mediation" provision of the Condo Statute that affords a unit owner the ability to require the parties to participate in a legal mediation pursuant to the requirements of the Condo Statute (this provision is summarized in two parts, below:

    2018 Hawaii Revised Statutes
    TITLE 28. PROPERTY
    514B. Condominiums
    514B-161 Mediation.
     Universal Citation: HI Rev Stat § 514B-161 (2018)

    §514B-161 Mediation. [Section effective until January 1, 2019. For section effective January 2, 2019, see below.](a) If an apartment owner or the board of directors requests mediation of a dispute involving the interpretation or enforcement of the association of apartment owners' declaration, bylaws, or house rules, the other party in the dispute shall be required to participate in mediation. Each party shall be wholly responsible for its own costs of participating in mediation, unless both parties agree that one party shall pay all or a specified portion of the mediation costs. If a party refuses to participate in the mediation of a particular dispute, a court may take this refusal into consideration when awarding expenses, costs, and attorneys' fees.

    (b) Nothing in subsection (a) shall be interpreted to mandate the mediation of any dispute involving:

    (1) Actions seeking equitable relief involving threatened property damage or the health or safety of association members or any other person;

    (2) Actions to collect assessments;

    (3) Personal injury claims; or

    (4) Actions against an association, a board, or one or more directors, officers, agents, employees, or other persons for amounts in excess of $2,500 if insurance coverage under a policy of insurance procured by the association or its board would be unavailable for defense or judgment because mediation was pursued.

    (c) If any mediation under this section is not completed within two months from commencement, no further mediation shall be required unless agreed to by the parties. [L 2004, c 164, pt of §2; am L 2005, c 93, §7; am L 2007, c 244, §7; am L 2008, c 205, §§2, 5; am L 2009, c 9, §2; am L 2012, c 34, §14]

    §514B-161 Mediation. [Section effective January 2, 2019. For section effective until January 1, 2019, see above. Repeal and reenactment on June 30, 2023. L 2018, c 196, §9.] (a) The mediation of a dispute between a unit owner and the board, unit owner and the managing agent, board members and the board, or directors and managing agents and the board shall be mandatory upon written request to the other party when:

    (1) The dispute involves the interpretation or enforcement of the association's declaration, bylaws, or house rules;

    (2) The dispute falls outside the scope of subsection (b);

    (3) The parties have not already mediated the same or a substantially similar dispute; and

    (4) An action or an arbitration concerning the dispute has not been commenced.

    (b) The mediation of a dispute between a unit owner and the board, unit owner and the managing agent, board members and the board, or directors and managing agents and the board shall not be mandatory when the dispute involves:

    (1) Threatened property damage or the health or safety of unit owners or any other person;

    (2) Assessments;

    (3) Personal injury claims; or

    (4) Matters that would affect the availability of any coverage pursuant to an insurance policy obtained by or on behalf of an association.

    (c) If evaluative mediation is requested in writing by one of the parties pursuant to subsection (a), the other party cannot choose to do facilitative mediation instead, and any attempt to do so shall be treated as a rejection to mediate.

    (d) A unit owner or an association may apply to the circuit court in the judicial circuit where the condominium is located for an order compelling mediation only when:

    (1) Mediation of the dispute is mandatory pursuant to subsection (a);

    (2) A written request for mediation has been delivered to and received by the other party; and

    (3) The parties have not agreed to a mediator and a mediation date within forty-five days after a party receives a written request for mediation.

    (e) Any application made to the circuit court pursuant to subsection (d) shall be made and heard in a summary manner and in accordance with procedures for the making and hearing of motions. The prevailing party shall be awarded its attorneys' fees and costs in an amount not to exceed $1,500.

    (f) Each party to a mediation shall bear the attorneys' fees, costs, and other expenses of preparing for and participating in mediation incurred by the party, unless otherwise specified in:

    (1) A written agreement providing otherwise that is signed by the parties;

    (2) An order of a court in connection with the final disposition of a claim that was submitted to mediation;

    (3) An award of an arbitrator in connection with the final disposition of a claim that was submitted to mediation; or

    (4) An order of the circuit court in connection with compelled mediation in accordance with subsection (e).

    (g) Any individual mediation supported with funds from the condominium education trust fund pursuant to section 514B-71:

    (1) Shall include a fee of $375 to be paid by each party to the mediator;

    (2) Shall receive no more from the fund than is appropriate under the circumstances, and in no event more than $3,000 total;

    (3) May include issues and parties in addition to those identified in subsection (a); provided that a unit owner or a developer and board are parties to the mediation at all times and the unit owner or developer and the board mutually consent in writing to the addition of the issues and parties; and

    (4) May include an evaluation by the mediator of any claims presented during the mediation.

    (h) A court or an arbitrator with jurisdiction may consider a timely request to stay any action or proceeding concerning a dispute that would be subject to mediation pursuant to subsection (a) in the absence of the action or proceeding, and refer the matter to mediation; provided that:

    (1) The court or arbitrator determines that the request is made in good faith and a stay would not be prejudicial to any party; and

    (2) No stay shall exceed a period of ninety days. [L 2004, c 164, pt of §2; am L 2005, c 93, §7; am L 2007, c 244, §7; am L 2008, c 205, §§2, 5; am L 2009, c 9, §2; am L 2012, c 34, §14; am L 2018, c 196, §5]
     
  • chevron_rightWhat are the MLRA Bylaws?
    The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the membership's voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the MLRA as well as other Resort Documents may be viewed online under Members>Document Archives.
  • chevron_rightWhat is a "management company," what do they do, and how do I reach them?
    A management company is contracted by the Board of Directors to provide such services as: collection of member dues and assessments, supervision of subcontractors, obtaining bids for subcontracted services, providing financial statements and collection reports, as well as a general clearing house for problem solving, communications with homeowners and the Board of Directors and to serve in an advisory capacity. The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The MLRA Executive Director/Managing Agent may reached through the Contact link on the nav bar at the top of this website.
MLRA Resort Policies
  • chevron_rightWhat is the policy for having pets within the MLRA common areas of the resort?
    The Master Declaration (DC&R) for MLRA prohibits pets/animals of any kind anywhere within our resort, unless: (a) your residential subassociation's governing documents specifically permits pets within your subdivision; or, (b) you have a bona fide Service Animal as defined by Federal ADA definitions/laws. 
     
     
    In the event that your subassociation's governing documents do permit pets to be kept/walked within your subassociation's private property, you are required to adhere to the specific House Rules duly adopted by your subassociation within the ambits of your subassociation's governing documents.
    MLRA does not permit any pets to be walked/carried/transported in strollers, etc. within any of MLRA's Common Areas -- this would include, among other areas, MLRA's Common Area roadways, our Fishpond Complex, our Historic Parks/Historic Preserves, our Mauna Lani Beach Club, lateral shoreline trails that fall within MLRA's private property jurisdiction, etc.
    Similarly, to the best of our knowledge, dogs (pets) are not permitted within the majority of State/County owned parks and shoreline areas, though they are permitted within the Ala Kahakai Trail lateral shoreline access trail that is designated by the National Park Service and managed by the State of Hawaii Department of Land & Natural Resources.  Within Mauna Lani Resort, the only designated access to the Ala Kahakai Trail is via Holoholokai State Park.  The Ala Kahakai Trail may also be accessed from entry points located to the north of our resort (i.e., Paniau/Puako) and south of our resort (i.e., Waikoloa Beach Resort).

    As mentioned above, the only exception to MLRA's rules for dogs within MLRA's Common Areas is for bona fide Service Animals as defined by the Federal ADA definition/laws. 

    Please do consult with your subassociation to confirm the policies and rules applicable to pets within your specific residential community.
  • chevron_rightCan I fly a drone or UAS (Unmanned Aircraft System) in the Mauna Lani Resort Common Areas?
    MAUNA LANI RESORT ASSOCIATION Policies Regarding the Use of Unmanned Aircraft Systems (“UAS” / “Drones”) in Association Common Areas

    In order to protect the safety and privacy of our members, the Mauna Lani Resort Association (“MLRA”) Board of Directors has adopted the following policies regarding the use of Unmanned Aircraft Systems (“UAS” or “Drones”) within MLRA Common Areas:

    1. No UAS shall be launched from, land at, or hover over any MLRA Common Areas.
    MLRA’s Common Areas include, among other things, MLRA’s roadways and paths, the Historic Park, the Fishpond Complex, and the Mauna Lani Beach Club.
     
    2. Recreational/hobbyist UAS, including “model aircraft” as defined by the Federal Aviation Administration (“FAA”), which are operated within private properties not owned by MLRA, shall be subject to the rules and policies established by individual residential subassociations and/or commercial property owners, as well as any local government regulations which may be adopted and amended from time to time.
     
    3. UAS which are operated for commercial purposes (e.g., real estate marketing photography) are subject to certain rules and regulations adopted by the FAA including, among other things, pilot certification, registration of craft, and compliance with FAAestablished operating requirements. A summary of the FAA requirements as of June 21, 2016 for the commercial use of UAS is attached for your reference.
     
    4. FAA rules prohibit any activity that may impede an individual’s right to privacy, including the tracking, viewing or photographing of specific identifiable individuals without their permission.
     
    5. Commercial UAS operators are requested to provide MLRA with the following information prior to any planned UAS flight:
    a. Evidence of FAA registration of the operator’s UAS;
    b. FAA-issued “N-Number” (which is required to be displayed on all UAS per FAA specifications);
    c. A proposed flight plan, describing your launch point and landing point; diagram of proposed flight path; and, date, time and duration of flight.
    MLRA UAS Policy - 2016-10-04

    HELPFUL RESOURCES:
    For comprehensive information regarding FAA rules, regulations and registration requirements for UAS, please visit the FAA website at:
    https://www.faa.gov/uas/

    For answers to frequently asked questions regarding recreational and commercial UAS operation, please visit the FAA’s UAS Frequently Asked Questions (FAQs) site at: https://www.faa.gov/uas/faqs/

MLRA Office Location:

68-150 Ho'ohana St.
Kohala Coast, HI 96743

(808) 885-9888‬

Office Hours:

Monday - Friday: 8am - 5pm


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